FAQ

HOW DOES AFTER-PAY WORK?

Installments by Afterpay allows you to purchase in four equal installments, due every 2 weeks. For example, if you purchase an item for $300, you pay 4 installments of $75. There is no additional cost to use Installments by Afterpay as long as you pay on time. All of your payments are interest free and you will receive your order right away.

 

WHY WON'T MY ORDER GO THROUGH?

  • Did you get a red message that said to check your payment or billing details?
    • Have you moved in the last 8-10 months? If so, our billing address verification system probably wants to use your previous billing address. Give that a try!
    • Or, do you have any abbreviations in your billing info? Check your statement and see exactly how it's listed: 'apt' vs. '#',or 'Street' vs. 'St.' You get the idea. Our verification can be super strict; you gotta get it just right.
  • I didn't get an email confirmation.
    • Did you check your junk folder?
    • Still no confirmation? That usually means you incorrectly entered your email address. Whoops! contact us and we will help you track it down.

Also, having an item in your cart does not reserve it, nor does it save the sale price. If we sell out of the item or the sale ends, this change may prevent your order from going through.

 

WILL I GET CHARGED SALES TAX?

For orders shipping within the United States: you are responsible for paying any sales/use taxes with your state tax authority.

For orders shipping to an International address: All Holdland orders are denominate in US dollars. International orders are subject to duties, tariffs, customs, and value added taxes that aren't reflected in our prices or shipping rates. You or the recipient will be responsible for paying these charges upon receipt of your order. We are required by law to disclose full value (in US dollars) of the package contents and cannot alter this value. This includes the retail values for promotional items such as gift-with-purchase and buy-one-get-one-free items. Check with your local customs office for those charges. Many destinations may be assessed an additional handling fee for brokering these payments prior to delivery.

 

CAN I GET FREE SHIPPING?

Periodically we may offer a free shipping promotion on certain orders.

 

I ORDERED MY BAG WITH EXPEDITED SHIPPING, WHY DON’T I HAVE IT YET?

As you may have read when selecting your shipping method, we have a processing time for all orders. This means that your order may not ship out the same day that you entered it, even if you selected next day shipping.

 

I PURCHASED THE WRONG COLORED BAG, MAY I EXCHANGE IT?

We don't offer straight across exchanges because our products tend to sell out quickly. If you would like to exchange your item(s) for a different color, please purchase the one you would like to guarantee availability. Then email our customer service team to start your return at, help@holdlandpacks.com. Keep in mind we must receive your return within 30 days of purchase in order for your return to be authorized

 

DO YOU ACCEPT RETURNS?

Yes, as long as it returns the same way it arrived within 30 days of purchasing. To start a return, please email us at help@holdlandpacks.com

 

CAN THE LENS HOLSTER FIT A CANON 70-200?

It is designed to carry as big as a canon 16-35 iii with a 82mm lens diameter.

 

WHAT DOES BACK ORDER MEAN?

Your payment and information will be saved then later processed when inventory is in stock. Securing that you receive a Holdland Backpack as soon as possible.

 

IS YOUR HOLDLAND ORIGINAL BACKPACK WATERPROOF?

Any seam will eventually let water in, that is why we included the Holdland rainfly. 100% waterproof!

 

WILL THIS BAG FIT PETITE SIZE CUSTOMERS?

@Haileydevine rocks the bag and feels it is very comfortable! She is 5’7 and small framed.

 

WILL THIS BAG FIT PROFESSIONAL GRADE CAMERAS LIKE MY CANON 1DX MARK ii?

Yes, with lens attached! The bags dimensions are 46cm in height, 28cm in width and 17cm in depth.

 

WHAT SIZE LAPTOP FITS IN THIS BAG?

 15” will fit nicely!

 

CAN I BUY THIS BAG IN A STORE?

For now we are online only, but I’m sure in the future we will be.

 

WHO STARTED THIS COMPANY?

@Bradleydevine & @Haileydevine

 

WHAT MATERIALS DO YOU USE?

420D Spun Polyester with DWR coating and TKK RC Coil zippers.

 

WHAT DOES HOLDLAND MEAN AND HOW DO YOU SAY IT?

[Hold-Loond or Hold-Land]

For the last couple of years, Holdland owner, Bradley Devine, had been traveling and experiencing all different lands around the world. When creating the perfect camera backpack, he felt he was venturing into uncharted areas (lands) and wants each continuing Holdland product to have that same feel of discovery. The desire to create products that would contain or hold your equipment/luggage in an innovative way, sparked the name Hold-Land.

Which was perfect, as he also wanted the name to start with the letter H for his wife Hailey.

 

WHERE IS BRADLEY DEVINE FROM?

Born in Milton Keynes, England.

Currently living in Salt lake city, Utah.

 

DID ANYONE HELP BRAD IN HIS DESIGN PROCESS?

A big help in bringing Holdland to life was Brads friend, Beau Oyler, owner of Enlisteddesign.com, one of the top design companies based out of Oakland, California.

 

WILL HOLDLAND BE RELEASING NEW PRODUCTS IN THE FUTURE?

Absolutely! That is why we very much appreciate your support to Holdland.

 

I'M AN INFLUENCER AND WOULD LOVE TO COLLABORATE WITH HOLDLAND!

We love that you love Holdland as much as we do! Check out our Collaborations page to fill out the form!